COLLAGEN

VEG Collagen Powder is a plant-based supplement designed to support skin elasticity, joint health, and overall vitality. Formulated with natural ingredients, it promotes collagen synthesis without animal-derived components, making it suitable for vegetarians and vegans. Regular use may help maintain youthful skin and strengthen connective tissues, supporting an active and healthy lifestyle.

At MuscLife, we are committed to delivering your fitness and wellness products safely, quickly, and reliably across India.

1. Order Processing Time: All orders are processed within 1–2 working days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time: Once dispatched, orders are typically delivered within 3–7 working days, depending on the delivery location and courier partner availability. Remote or non-metro areas may require additional transit time.
3. Shipping Charges: Free shipping on prepaid orders. Rs. 70/- shipping charges applicable on COD orders. (clearly mentioned at checkout)
4. Shipping Location: We currently ship across India.
5. Order Tracking: After dispatch, tracking details will be shared via SMS and/or email, allowing you to monitor your shipment until delivery.
6. Delays & Exceptions: While we strive to meet delivery timelines, delays may occur due to:
   1. Unforeseen courier issues
   2. Weather conditions
   3. Public holidays
   4. Natural or logistical disruptions
7. MuscLife is not responsible for delays caused by factors beyond our control, but we will always assist you in tracking your order.
8. Incorrect Address or Failed Delivery: Please ensure that your shipping address and contact details are accurate at the time of placing the order. MuscLife is not liable for delays or losses caused by incorrect or incomplete address information.
9. Damaged or Missing Packages: If your order arrives damaged or incomplete, don't hesitate to get in touch with us within 48 hours of delivery with clear images of the package and product for prompt assistance.

Contact: For any shipping or delivery-related queries, reach out to us at:

1. musclife1@gmail.com
2.  +91-7508500098

At MuscLife, customer satisfaction is a top priority. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded when you shop on www.musclife.com.

Order Cancellation

• Orders can be cancelled before dispatch only.
• To cancel an order, please email us at musclife1@gmail.com with your order details.
• Once the order has been shipped, cancellation requests will not be accepted.

Returns Policy

Due to the nature of health, fitness, and consumable products, returns are accepted only under specific conditions.

We accept return requests within 7 days of delivery only if:

• The product is damaged
• The product is defective
• The wrong product has been delivered

Return Conditions

• The item must be unused, unopened, and in original packaging
• Proof of purchase is required
• Clear images or videos of the issue must be shared with our support team

Products that have been opened, consumed, tampered with, or damaged after delivery are not eligible for return.

Refund Policy

Refunds are processed only after the returned product is inspected and approved by our team.

1. Eligible Refund Cases

• Damaged or defective items
• Incorrect product delivered

2. Refund Timeline

• Approved refunds are processed within 5–7 working days
• Refunds are issued to the original payment method only

Shipping charges (if applicable) are non-refundable.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used supplements
• Products damaged due to misuse or negligence
• Orders placed incorrectly by the customer
• Promotional or clearance sale items (unless damaged)

Replacement Policy

In the event of damaged, defective, or incorrect items, MuscLife may offer a replacement rather than a refund, subject to product availability.

How to Raise a Request

To initiate a return or refund request, contact us within 48 hours of delivery at:

📧 musclife1@gmail.com

Please include:

• Order ID
• Images/videos of the product
• Brief description of the issue

Refund Delays

If you have not received your refund after the stated timeline:

• Check with your bank or payment provider
• Contact us for assistance

Changes to This Policy

MuscLife reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected on this page.