Refund & Cancellation Policy

At MuscLife, customer satisfaction is a top priority. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded when you shop on www.musclife.com.

Order Cancellation

  • Orders can be cancelled before dispatch only.
  • To cancel an order, please email us at musclife1@gmail.com with your order details.
  • Once the order has been shipped, cancellation requests will not be accepted.

Returns Policy

Due to the nature of health, fitness, and consumable products, returns are accepted only under specific conditions.

We accept return requests within 7 days of delivery only if:

  • The product is damaged
  • The product is defective
  • The wrong product has been delivered

Return Conditions

  • The item must be unused, unopened, and in original packaging
  • Proof of purchase is required
  • Clear images or videos of the issue must be shared with our support team

Products that have been opened, consumed, tampered with, or damaged after delivery are not eligible for return.

Refund Policy

Refunds are processed only after the returned product is inspected and approved by our team.

1. Eligible Refund Cases

  • Damaged or defective items
  • Incorrect product delivered

2. Refund Timeline

  • Approved refunds are processed within 5–7 working days
  • Refunds are issued to the original payment method only

Shipping charges (if applicable) are non-refundable.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used supplements
  • Products damaged due to misuse or negligence
  • Orders placed incorrectly by the customer
  • Promotional or clearance sale items (unless damaged)

Replacement Policy

In the event of damaged, defective, or incorrect items, MuscLife may offer a replacement rather than a refund, subject to product availability.

How to Raise a Request

To initiate a return or refund request, contact us within 48 hours of delivery at:

📧 musclife1@gmail.com

Please include:

  • Order ID
  • Images/videos of the product
  • Brief description of the issue

Refund Delays

If you have not received your refund after the stated timeline:

  • Check with your bank or payment provider
  • Contact us for assistance

Changes to This Policy

MuscLife reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected on this page.